Privacy Policy

Who we are

Mirriam Peak Tours is a tour company based in Nairobi, Kenya. This policy explains what personal information we collect when you use our website or book with us, how we use it and the choices you have. We handle your information in line with the Kenya Data Protection Act, 2019.

Information we collect

Information you give us. When you make an enquiry or booking, we may ask for your name, email address, phone number, country, travel dates, the number of people travelling and your trip preferences. To confirm a booking we may also need passport details, dates of birth, dietary needs, medical information relevant to your trip and emergency contact details.

Information collected automatically. When you browse our website, we and our analytics tools may collect technical information such as your device, browser, approximate location and the pages you visit.

How we use your information

• To reply to your enquiries and prepare quotes and itineraries.
• To book and manage your trip with lodges, parks, airlines and other partners.
• To send you important information before and during your trip.
• To improve our website and services.
• To send you news and offers, but only if you have agreed to receive them. You can unsubscribe at any time.
• To meet our legal and accounting obligations.

When we share your information

We only share your information when it is needed to arrange your trip or run our business, for example with lodges, camps, park authorities, airlines, transport providers and the services we use for email and website hosting. We may also share information when the law requires it.

We never sell your personal information.

Cookies and analytics

Our website uses cookies and similar tools to keep it working properly and to understand how visitors use it, for example through Google Analytics. You can block or delete cookies in your browser settings, although some parts of the website may then work less smoothly.

How long we keep your information

We keep enquiry details for as long as needed to respond and follow up, and booking records for as long as required for accounting, tax and legal purposes. When we no longer need your information, we delete it or make it anonymous.

Keeping your information safe

We use reasonable technical and organisational measures to protect your information from loss, misuse and unauthorised access. No method of sending data over the internet is completely secure, so please avoid sending sensitive details such as card numbers by ordinary email.

Your rights

Under the Kenya Data Protection Act, 2019, you have the right to:

• Ask what personal information we hold about you and receive a copy.
• Ask us to correct information that is wrong or incomplete.
• Ask us to delete your information where we no longer need it.
• Object to, or ask us to limit, how we use your information, including for marketing.

To use any of these rights, contact us using the details below. If you are not satisfied with our response, you may complain to the Office of the Data Protection Commissioner in Kenya.

Children

Our website is not aimed at children. We collect information about children only when a parent or guardian provides it as part of a family booking.

Links to other websites

Our website may link to other sites, such as lodges, parks or social media. We are not responsible for how those sites handle your information, so please read their privacy policies.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.