Terms and Conditions

About these terms

These terms apply when you use the Mirriam Peak Tours website or book a safari, climb, day trip or any other travel service with us. In these terms, “we”, “us” and “our” mean Mirriam Peak Tours, based in Nairobi, Kenya, and “you” means the person using our website or making a booking, together with everyone travelling on that booking.

By sending us a booking or paying a deposit, you confirm that you have read and accept these terms on behalf of everyone in your party.

Using our website

We work hard to keep the information on this website accurate, but itineraries, prices, lodge details and park conditions can change. Photos and descriptions are a guide to what you can expect, not a guarantee of any sighting or experience.

You agree not to misuse the website, copy its content for commercial use, or attempt to interfere with how it works.

Enquiries and quotes

When you contact us, we prepare a proposal and an itemised quote based on the details you share. A quote shows what is included and excluded, and how long the price is held. Until your booking is confirmed, all services remain subject to availability.

Booking and confirmation

Your booking is confirmed once we have received your deposit and sent you a written booking confirmation. The person who makes the booking (the lead traveller) is responsible for passing on our information to the rest of the group and for making sure all names and details are correct.

Please check your confirmation carefully and tell us straight away if anything is wrong.

Payments

The deposit amount and the date your balance is due are shown on your quote and booking confirmation. We accept the payment methods listed on your invoice. Any bank, card or transfer charges are paid by you, so that the full amount reaches us.

If the balance is not received by the due date, we may treat the booking as cancelled by you, and the cancellation terms below will apply.

Prices and what is included

Your quote lists exactly what is included, such as accommodation, park entry fees, transport, meals and guiding. Unless stated otherwise, prices do not include international flights, visas, travel insurance, tips, drinks or personal expenses.

Park fees, government taxes and permit prices are set by the authorities. If they change after you book, we may need to pass on the difference, and we will always explain why.

Changes requested by you

If you would like to change your dates, route or accommodation after booking, let us know in writing. We will do our best to help, but changes depend on availability and may involve extra costs from lodges, airlines or parks.

Cancellation by you

To cancel, please write to us at the email address below. Cancellation charges depend on how close to departure you cancel and on the terms of the lodges, airlines and parks involved. The charges that apply to your trip are set out in your booking confirmation.

Some items cannot be refunded once purchased, for example gorilla trekking permits, mountain climbing permits, domestic flights and certain park fees.

Changes or cancellation by us

We rarely need to change a confirmed trip, but occasionally a lodge, road, flight or park situation means we must. If a change is significant, we will offer you a comparable alternative or a refund of the money you paid for the services you can no longer receive.

We are not responsible for changes or cancellations caused by events outside our control, such as severe weather, natural disasters, civil unrest, strikes, epidemics or government action. In these cases we will help you make new arrangements wherever we can.

Travel documents, health and insurance

You are responsible for holding a valid passport, the right visas and any vaccination certificates needed for the countries you visit, including yellow fever where required. Please check the latest health advice before you travel.

We strongly recommend comprehensive travel insurance that covers cancellation, medical treatment, evacuation and, for climbs, trekking at high altitude.

On safari and on the mountain

For your safety and the wellbeing of the wildlife, please follow your guide’s instructions and the rules of each park and reserve at all times. Your guide may change a route or timing because of weather, road conditions or animal movements.

Mountain climbs are physically demanding. You should be in good health, tell us about any medical conditions before booking, and accept that your guide may decide to turn back or descend if your safety requires it.

Our responsibility to you

We arrange your trip with carefully chosen local partners such as lodges, camps, airlines and transport providers. We will take reasonable care in selecting them, but each partner remains responsible for its own services.

We are not liable for loss, injury or delay caused by you, by a third party unconnected with your booking, or by events beyond our control. Nothing in these terms limits any liability that cannot be limited under the law.

If something goes wrong

If you are unhappy with any part of your trip, please tell your guide or contact us straight away so we can try to put it right while you are still travelling. If the issue cannot be resolved on the spot, please write to us as soon as possible after your return and we will look into it fully.

Governing law

These terms are governed by the laws of Kenya, and any dispute will be dealt with by the courts of Kenya.

Updates to these terms

We may update these terms from time to time. The version that applies to your trip is the one in place on the date your booking is confirmed.